Terms of Service

1. Accounts and organizations

PayLead is currently offered as a dedicated, onboarded service for selected organizations we work with directly. You are responsible for your account, your organization workspace, the content you submit, and the people you invite. Keep access credentials secure and tell us promptly if you believe your account has been compromised.

You are responsible for managing team access, connected sites, API keys, payment links, tracking configuration, devices, backups, and internal processes used with the service.

2. Your sites, submissions, and customers

You control the websites, forms, status labels, customer records, payment links, and submissions that you connect to PayLead. You must have the right to collect, store, and use the information you send into the service, including form answers and attribution data received through your websites or API keys.

You are responsible for the accuracy, legality, retention, export, and backup of your customer records, lead data, form submissions, attribution data, uploaded files, payment links, and communications unless a separate written agreement says otherwise.

3. Payments and commissions

Payment features may be powered by Stripe Connect. Your organization is responsible for its Stripe account, customers, tax obligations, refunds, disputes, and compliance with payment network rules. PayLead may charge platform fees, service fees, or commissions on payments processed through the service where agreed with your organization or shown in the product, checkout, invoice, or written communication.

We are not responsible for rejected payments, chargebacks, refunds, disputes, payout delays, payment provider account suspensions, tax treatment, or compliance obligations that belong to your organization or your payment provider.

4. Fees, cancellations, and refunds

Fees, commission terms, billing dates, and any commercial limits are shown in the product, checkout, invoice, or written agreement with your organization. You can stop using the service or cancel according to the applicable terms. Except where required by law or expressly agreed in writing, fees already paid are non-refundable. If a payment is late, fails, is disputed, or is reversed, we may pause access, withhold features, or suspend service until the account is regularized. Duplicate charges or clear billing errors should be reported tolegal@pay-lead.com.

5. Customer websites and consent

If you install scripts, API keys, forms, analytics tags, or payment flows on your own websites, you are responsible for giving the notices and obtaining the permissions or consents required for your visitors, customers, and jurisdictions.

You are also responsible for marketing permissions, cookie or tracking notices, communications sent by email, WhatsApp, SMS, phone, ads, CRM, or other channels, and compliance with laws that apply to your sales and marketing activity.

6. Fair use and acceptable use

We may apply reasonable fair-use limits, rate limits, storage limits, or abuse-prevention controls to protect the service and other users. Do not use PayLead for unlawful content, spam, phishing, credential harvesting, fraud, malware, or activity that harms the platform, third parties, or payment processors.

7. Third-party services and integrations

The service may depend on third-party providers such as Stripe, Cloudflare, email providers, CRM systems, messaging tools, analytics platforms, advertising platforms, APIs, and other integrations. You are responsible for approving, configuring, maintaining, and complying with the terms of third-party accounts you connect or use with PayLead.

We are not responsible for third-party outages, pricing changes, account suspensions, rejected payments, API changes, deliverability issues, attribution differences, data loss, security incidents, or service limitations outside our direct control.

8. Data, security, and cyber incidents

We use reasonable professional care and appropriate technical and organizational measures for the service, taking into account the nature of the platform, the tools used, the state of the art, implementation costs, and the risks involved.

No digital system can be guaranteed to be fully secure, uninterrupted, error-free, or immune from vulnerabilities, cyberattacks, data breaches, unauthorized access, malware, service outages, third-party failures, or data loss.

You remain responsible for your business, websites, accounts, users, access permissions, internal devices, backups, data governance, legal compliance, third-party providers, payment processors, CRM systems, messaging tools, analytics tools, advertising accounts, APIs, and any systems or credentials outside our direct control.

To the fullest extent permitted by law, we are not responsible for security incidents, data loss, downtime, unauthorized access, fraud, or cyber events caused by third-party services, compromised or shared credentials, client instructions, client-side configuration, scripts installed by you, legacy systems, unpaid or disabled external services, other vendors, user behavior, or vulnerabilities that were not reasonably detectable at the time.

If we become aware of a relevant security incident affecting the service or personal data processed on your behalf, we will notify you without undue delay and cooperate reasonably so the issue can be reviewed, contained, or remediated.

Where we process personal data on your behalf, your organization remains the controller unless agreed otherwise, and we act only on your documented instructions. If a data processing agreement is required, the parties will put one in place separately.

9. Results and business outcomes

PayLead provides software and related services to help capture, organize, attribute, and manage leads. We do not guarantee lead volume, lead quality, sales, conversion rates, revenue, advertising performance, deliverability, search ranking, or any specific business outcome.

Business results may depend on your offer, pricing, sales process, traffic, ads, market conditions, response times, customer behavior, third-party platforms, and other factors outside our control.

10. Availability and changes

We work to keep the service reliable, but we do not guarantee uninterrupted availability, response times, data sync timing, payment provider uptime, attribution accuracy across all channels, or delivery of emails, messages, notifications, or webhooks. Features may change as the product evolves.

11. Liability

To the fullest extent permitted by law, PayLead is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, leads, customers, opportunities, attribution, payments, reputation, or goodwill.

To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the amounts paid to us by your organization for the service during the three months before the event giving rise to the claim.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

13. Contact

Legal questions can be sent tolegal@pay-lead.com.