Privacy Policy

1. Contact

For privacy or legal questions, contact legal@pay-lead.com.

2. Data we process

• Account and organization details, such as name, email, role, and workspace settings.
• Site records, domains, analytics tag status, API keys, customer records, submissions, custom statuses, payment links, commissions, and payment records.
• Form labels, exact form answers, source and attribution data, landing pages, UTM values, referrers, visitor identifiers, and other values sent by connected customer websites.
• Authentication data, magic-link and Google sign-in events, support messages, security logs, device data, IP address, and product events needed to operate the service.

3. Why we use data

We use data to provide and secure the service, authenticate users, store submissions, support organizations, calculate agreed platform fees or commissions, process payments through providers such as Stripe, troubleshoot errors, comply with legal obligations, and improve the product.

4. AI features

If AI-powered features are enabled, we may process prompts, submitted content, form responses, customer messages, metadata, and generated outputs through AI service providers such as OpenAI, Google Gemini, or similar model providers. We use AI providers to operate user-requested features, automate workflows, summarize or classify information, draft content, and improve product functionality. Where available, we use business or API versions of AI services and configure them so customer content is not used to train provider models unless we state otherwise or obtain permission.

5. Cookies and analytics

We use or may use cookies, local storage, pixels, and similar technologies for security, session continuity, product analytics, attribution, and advertising measurement. Tags may be managed through Google Tag Manager and may include Google Analytics 4, Microsoft Clarity, Google Ads, Meta, TikTok, or similar tools. The dashboard uses necessary authentication and security cookies. Customer sites that install the PayLead analytics tag may send visitor, source, referrer, landing-page, and submission attribution events to the service. You can block or delete cookies through your browser settings.

6. Providers and transfers

We use Cloudflare for hosting, Workers infrastructure, storage, security, and email delivery; Stripe for payments and connected account flows; Sentry for error monitoring; Google when Google sign-in, Google Tag Manager, Google Analytics, or Google Ads are used; Microsoft when Clarity is used; Meta or TikTok when their pixels are used; AI model providers such as OpenAI, Google Gemini, or similar providers if AI features are enabled; and customer-configured email providers such as Cloudflare Email or Resend when an organization connects its own sender. These providers may process data in countries outside your own.

7. Retention

We keep data while needed to provide the service, maintain records, comply with law, resolve disputes, and protect the platform. Organizations can delete or export relevant data where the product supports it.

8. Governing law

This Privacy Policy is governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing. Send requests to legal@pay-lead.com.